Policy · Refunds
Every generation, every clip and every minute of ToonAI processing carries a non-recoverable compute cost incurred the moment you press "generate". That is why we operate a zero-refund policy.
Last updated · April 26, 2026
We do not issue refunds on subscriptions, credits, packs or individual generations. This rule applies regardless of the reason: change of mind, unused content, results that did not meet your expectations, problems with your device or connection, or unused subscription time.
TheToonMaker depends on ToonAI, an AI layer that reserves intensive compute every time you generate a keyframe, a voice, a clip or an episode. That cost is billed to our infrastructure providers at the moment of generation and we cannot recover it. That is why we cannot transfer it back to your account.
Before subscribing, you can try the platform on the limited free plan or with the public demos. We recommend using them to validate that ToonAI's results meet your expectations before making a payment.
You can cancel your subscription at any time from Settings → Subscription. Cancellation stops the next renewal; you keep full access until the end of the period already paid. We do not pro-rate refunds for unused days.
If you detect a duplicate charge caused by a billing error on our side, contact us at [email protected] with the date and exact amount. After verification we will reverse only the duplicate charge.
If a generation fails due to a confirmed error on our platform and the expected result is not delivered, we will restore the corresponding credit or compute directly to your account. Restoration is always in internal credit, never in cash.
Before opening a dispute with your bank or card, contact us. Disputes opened without first attempting direct resolution may result in immediate account suspension until they are resolved.
We may update this policy. Any substantive change about cancellation, credits or technical restoration will be notified at least 30 days in advance.
Contact
Write to [email protected] with your account identifier and the details of the charge. We review every case individually and respond within 5 business days.